Orders & Products

All your queries answered regarding ordering.

Are your products genuine?

Yes. All products sold on HealthAura are sourced from authorised Australian
suppliers and carefully selected by pharmacists to ensure quality and safety.

How do I know which product is right for me?

Each product includes a “Who it’s for” and “Pharmacist Note” to guide your choice.

If you’re still unsure, feel free to contact us — we’re happy to help.

What are “Pharmacist Curated” products?

This means every product is carefully selected by a pharmacist based on safety,
effectiveness, and suitability for everyday health needs.

 Shipping & Delivery

All your queries answered regarding products.

How long does delivery take?

Orders are typically dispatched within 1–2 business days.

Delivery
usually takes:

NSW: 2–4
business days

Other states:
3–7 business days

Do you offer free shipping?

We may offer free shipping on selected promotions or minimum spend. Please check our website banners for current offers.

Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link via email.

Returns &Refunds

All your queries answered regarding payments.

Can I return supplements if I change my mind?

Due to hygiene and safety reasons, we do not accept returns on supplements,
ingestible products, or personal care items once dispatched.

What if I receive a damaged or incorrect item?

We’re here to help. Please contact us within 7 days of delivery, and we will arrange a
replacement or refund.

What condition must items be in for return?

Items must be:

  • Unopened
  • Unused
  • In original packaging

 Supplements & Safety

All your queries answered regarding shipping.

Are your supplements safe?

Yes. We only stock products from trusted Australian brands that meet quality and safety standards.

Can I take multiple supplements together?

Some supplements can be taken together, but it depends on your individual health
needs.

If unsure, please consult a healthcare professional or contact us for guidance.

Are these products suitable for children or pregnancy?

Not all products are suitable for children or during pregnancy/breastfeeding.

Always check the product details or speak to a healthcare professional before use.

Support

All your queries answered regarding return.

How can I contact HealthAura?

You can reach us via email or our contact form. We aim to respond within 24–48 hours.

Do you offer personalised advice?

Yes — as a pharmacist-curated store, we’re happy to guide you.

However, our advice is general in nature and not a substitute for medical consultation.

 About HealthAura

All your queries answered regarding return.

What makes HealthAura different?

HealthAura is built on a simple promise:

Pharmacist-curated
wellness you can trust

We focus on:

  • Quality over quantity
  • Thoughtfully selected products
  • Simple, effective health solutions

Still unsure what to choose?

Our pharmacist-curated collections and bundles are designed to make your decision easier.

Still have questions?

Our team is here to help - get in touch and we’ll assist you quickly.

contact us

  • Genuine Medicines

    Verified and high-quality medicines from trusted manufacturers.

  • After sales support

    Dedicated healthcare experts ready to assist you anytime.

  • Fast & Secure Delivery

    Safe and timely delivery of medicines to your doorstep.

  • Affordable Healthcare

    Competitive pricing with discounts and savings on essential medicines.